Frequently Asked Questions
SHIPPING
How can I check my order status?
Orders typically ship within 48 hours. Once dispatched, you’ll receive a confirmation message with tracking details.
What is the estimated delivery time?
Delivery usually takes 3–7 business days, excluding Sundays and public holidays. The timeline depends on the destination.
How does the delivery process work?
We ship through trusted couriers. Once shipped, we’ll share a tracking number so you can monitor your package. Make sure you’re available for delivery!
Need it urgently?
Contact us for expedited shipping, and we’ll do our best to accommodate your request.
Do you ship internationally?
Currently, we don’t offer international shipping. However, exceptions may be possible—please reach out to us!
RETURNS
Changed your mind?
If you’re not satisfied with your order, email us at 15267090574@163.com to request a return. We’ll make the process as smooth as possible.
Received a damaged item?
Send us a photo or video of the issue, and we’ll resolve it promptly.
PAYMENTS
What payment methods are accepted?
We accept Visa, MasterCard, Maestro, American Express, Internet Banking, Gift Cards, Wallets, and Cash on Delivery (COD) for most locations in India.
Are there hidden charges?
No hidden charges! All prices are final, and delivery is free. COD may incur an additional fee as per our shipping policy.
How does Cash on Delivery (COD) work?
Pay in cash when your order is delivered. COD fees apply as per policy.
How do I pay using a credit/debit card?
Enter your card details at checkout, including the card number, expiry date, and CVV. Complete the payment using your bank’s secure OTP system.
Is it safe to use my card online?
Absolutely! We use 256-bit encryption and trusted payment gateways to ensure your transaction is secure. Your card information is not stored and is used only for the transaction.
What does Pathcyc® do to prevent fraud?
We monitor transactions for suspicious activity. In rare cases, we may request ID verification to ensure the transaction is genuine.
ORDER MANAGEMENT
How do I edit or change my order?
Once an order is submitted, it cannot be modified. Double-check your cart, shipping details, and payment method before completing the purchase.
Can I cancel my order?
Cancellations are only accepted within 1 hour of purchase. Email us at 15267090574@163.com if within this timeframe. Afterward, returns are available upon delivery.
Who covers return shipping costs?
Original shipping fees are non-refundable, and customers are responsible for return shipping costs.
DISCOUNTS & COUPONS
Can I get a price adjustment?
Sales are temporary and cannot be adjusted after purchase. Make sure to apply any coupon codes during checkout, as adjustments cannot be made afterward.